Windows Downloads in eBooks::Business

Seven Reasons Customers Do Business, Online and Offline

This Essential Series eBook examines: seven reasons customers do business online and offline how to use that customer's decision-making to build a trustworthy website how to make a good web site great by adding professionalism and reputation-enhancing visual cues.
1000 KB | | Free to Try | Click here

When was the last time you were excited about your business phone system? With 8x8 you will be!

8x8 Virtual Office is a complete business phone system that delivers outrageously affordable, incredibly advanced business phone service over your Internet connection. With 8x8, you get: Unlimited calling to the US, Canada and 8 international locations Advanced calling features Superior quality and reliability Support you can count on Virtual Office answers the call for your small or mid-sized company to save serious money on business phone service—all while delivering...
1000 KB | | Free to Try | Click here

The State Of Customer Experience, 2010

It turns out that most respondents think that customer experience is very important for their companies and they are trying to use it as an area of differentiation. While the lack of funding was the top problem last year, the lack of a clear strategy has emerged as this year's No. 1 obstacle. Many companies have a voice of the customer (VoC) program in place, and nearly half have an executive in charge of their overall customer experience efforts.
1000 KB | | Free to Try | Click here

Increase Sales Productivity by Creating a Connected and Collaborative Sales Force – Free Webcast

In this webcast, you learn how creating a connected, collaborative sales team can help you: Increase close rates by simplifying team collaboration on complex deals. Accelerate sales cycles by enabling anytime, anywhere access to people and information. Improve sales effectiveness by minimizing information silos. Improve sales efficiency by reducing the time needed to find and share customer and competitive knowledge. Increase revenue growth by retaining high-performing sales people.
1000 KB | | Free to Try | Click here

Discover How to Obtain a Small Business Loan

Small businesses are struggling to obtain money because many government-backed loans have dropped sharply and banks have made it a much more competitive process. A small business loan is sometimes seen to be riskier to a bank and due to the economic times, banks are being careful. Finding a bank to help you with your finance needs can be difficult and it's important you are prepared. Even with preparation, some loans are in plain limbo. This guide will provide alternative financing options...
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Customer Relationship Management: Secrets to CRM Success

Find out how you can convert your pains into profit. Microsoft Dynamics CRM uses lead and opportunity management, incident management and a searchable knowledgebase. CRM also makes use of reporting tools for accurate forecasting, measurement of business activity, and employee performance. This webcast is your key to learning the secrets of Microsoft Dynamics CRM success.
1000 KB | | Free to Try | Click here

Transforming Customer Service into a Strategic Asset – Free Webcast

What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it play a critical role in your organization's business strategy? For years, research has conclusively demonstrated a substantial link between high customer satisfaction levels and increased profitability and company value. To take advantage of this trend, you need the right software to help you do the job.
1000 KB | | Free to Try | Click here

Citrix XenClient: Extending the Benefits of Desktop Virtualization to Mobile Laptop Users

You're deploying more laptops than ever before and demand within most companies is growing. And while laptops provide the ultimate freedom for users, they create more headaches for IT departments—greater cost and complexity and a whole new set of risks for corporate data loss. Now with Citrix XenClient, you can lock down your corporate environment while still offering users the flexibility to also use their own personal desktop environment--without any performance compromises. Stay on top...
1000 KB | | Free to Try | Click here

Improving Lead Generation Marketing Effectiveness & ROI

Marketing Professionals get top tips on developing your lead generation program for 2010-11 in this live webinar "Improving Lead Generation Marketing Effectiveness & ROI". Based on all-new research by marketing ROI thought leaders the Lenskold Group, and sponsored by emedia Lead Generation, this webinar details: Which lead generation offers are most effective Where you should consider ramping up lead gen spend How improved analytics increases your returns How you can improve executive...
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Sales and Marketing: The New Power Couple – a Peppers & Rogers White Paper

Through insight from thought leader Don Peppers will highlight key elements, including strategy, process, applications, and enabling technologies for bringing sales and marketing closer together. And, they will propose a closed-loop framework for sales and marketing to achieve a collaborative, unified and holistic approach. The result: seamless communication and tracking to produce the most valuable customer relationships.
1000 KB | | Free to Try | Click here